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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My hp 4630 will not allow me to put in my complete password

Customer Question

my hp 4630 will not allow me to put in my complete password ***** it trys to connect to the wireless internet it will only allow kturner 45 before it trys to connect it won,t wait for the last two numbers any ideas ?
Submitted: 3 months ago.
Category: Computer
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

Can you plug your computer in with a wired cable and then I can remote in and check on this?

Customer: replied 3 months ago.
no
Customer: replied 3 months ago.
hey cody where are you
Expert:  Cody replied 3 months ago.

what operating system do you have?

you could try typing the password ***** notepad or Word, then copy it and paste it into the password *****

Customer: replied 3 months ago.
copy and paste it to the printer box?
Expert:  Cody replied 3 months ago.

the WiFi box

what do you mean printer?

Customer: replied 3 months ago.
I SHOULD NOT HAVE TO DO ANY OF THIS THE PRINTER WONT EXCECT THE PASSWORD!!
Customer: replied 3 months ago.
THE PRINTER IS ABVOUSLY MALFUCTIONING
Expert:  Cody replied 3 months ago.

you could setup a new wireless network that doesn't require a password

then connect to the printer with the IP address and configure the password ***** network for the printer that way

Customer: replied 3 months ago.
I,m not a tech wiz I don,t feel I should have to do this,do you know why or have a guess why the printer is doing this?
Customer: replied 3 months ago.
cody are you there?
Expert:  Cody replied 3 months ago.

I don't know why its acting this way, its hard to tell.

the work around should fix it tho, it would be really easy if you had a network cable to plug directly into it

Customer: replied 3 months ago.
I,m really sorry I don,t have one,wish idid
Expert:  Cody replied 3 months ago.

do you know how to create a new network with no password?