Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance.
Please tell me is the password ***** a black screen or is it asking for a windows password?
Okay, thanks for the info. That is the bios password. If the battery is bad it will do that. So, the next step is to buy and install the cmos battery. Have you done this already?
The battery is internal on the motherboard. If you are not comfortable opening up your computer, you may want to find a local shop to do this, as you will need to open the case, locate the battery, remove the old one carefully, and then install the new one. Then clear the cmos, set it up again properly and then put it all back together. Let me know your thoughts.
Good morning. Please tell me where we stand on your PB today?
Were you able to get your cmos battery replaced? Once you do I believe we can get past the password. Just checking in is all.