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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
To be clear, do you mean when you click the windows key, there is no 'selection' to choose from?
Can you follow the link below for me please and follow the steps here to retrieve function?
Let me know what happens.
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Where you able to get the results you wanted or need more help?