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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have had several contacts tell me that they have been sent

Customer Question

have had several contacts tell me that they have been sent docs to open from me when I haven't
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: none so far as I don't know where to start
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you currently able to receive and send emails fine?

Are you able to change your email account password?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Richard replied 1 month ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know

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