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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently had my all in one repaired which was under

Customer Question

I recently had my all in one repaired which was under warranty. I now am nor able to get mail on win 10 which was up graded from win 8 during the repair process. Can you help me? I am able to get my mail through the Web site process,but it is cumberson.
JA: How long has this been going on?
Customer: Since it was repaired.
JA: What troubleshooting have you tried?
Customer: What was available. Can you reinstall My HP photosmart Premium?
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Photosmart Premium e-All in One C310 series
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Go ahead
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. I will fix both the email issue and the printer issue for you.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,