Hello Rob, and thank you for using this service.
Sorry to hear you are having trouble. Do you have a MODEL number for this drive? It looks like you sent a serial number.
Thank You. If you'd like, I can send you instructions on how you could remove the hard drive from the enclosure, and either adapt it to another computer, or connect directly to a desktop computer. Would you like this information? Note that it will require some disassembly of the drive, and other steps.
OK. Let me get together specifics on your model and I will send over instructions and information within about the next 15 minutes for you. Thanks.
To give you better instructions, could you reply with a picture of your drive. Measurements of the overall size would also be helpful. Thanks.
I'm not aware of an instructional video for the exact simpletech drive you have. However, they are put together in similar ways, and I have linked a video on how to disassemble a similar model below.
The goal is to carefully removed the actual hard drive from the enclosure, so that you have the bare hard drive to connect to an external dock, or directly to a desktop computer.I believe you have a desktop size drive inside that enclosure, so I've linked an example picture of that below. If it happens to be a smaller notebook size drive, then it will look the same, but only smaller.
Once you remove the drive, you can use a USB docking station connected to any computer in order to access it. I've also put a link below to such a docking station you can purchase.
Removing the drive, and using a dock, should allow you to access this drive again, provided it is not damaged.
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