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Hi there an welcome
Error 404 means the actual web page you are trying to access does not exist, its an issue on the website itself.
Can you tell me please exactly which page you are trying to access?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I am still here.
I need you please to respond to my question.
I will again repeat it.
Ok, the error means the web page does not exist anymore.
Can you give me the exact link you see in the address bar when you click it
And I am here, please allow me a minute to type the response and respond
yes this is what I am trying to find from you, which is why I ask for the actually address.
Google have many web pages, so Google Page can mean a lot.
This is why I need from you please to give me the address in the address bar when your on the 404 error page please.
yes, but when you get the 404 error you will get a different icon.
But can I connect to your computer please and I can see exactly what you're referring to
you are talking directly to me, do my instructions and I can connect to your computer and see exactly what you are doing.
ok, i'll mark this question to remain open so if we can continue later, please let me know