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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31236
Experience:  Over 20 years of consulting to the IT industry
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My thinkpad x1 carbon will not turn on, x1 carbon, I have

Customer Question

my thinkpad x1 carbon will not turn on
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: x1 carbon
JA: What troubleshooting have you tried?
Customer: I have tried turning it off and turning it back on but no luck
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that is fine
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please remove the power cable to the Thinkpad then hold the power button down for 60 seconds then release.

Then connect the power cable, power it on and tell me if it then starts correctly please.

Customer: replied 3 months ago.
I did not.
Expert:  Richard replied 3 months ago.

Ok, I see I did Not, you mean you did the instructions but still it will not start?

Just need to check please.

Customer: replied 3 months ago.
Correct. The lights are on but the screen is just blank and says lenovo
Expert:  Richard replied 3 months ago.

Thanks

Which version of windows is it running?

Customer: replied 3 months ago.
The most recent one. I believe 7 or 8.
Expert:  Richard replied 3 months ago.

ok, they have both different procedures, but we try both depending on which one you have

Power off the computer then power it on and keep tapping F8 until you get to a menu

If that does not work, repeat but hold SHIFT and then keep tapping F8 when powering it on

Either of these procedures get you to a menu?

Customer: replied 3 months ago.
They did not unfortunately
Expert:  Richard replied 3 months ago.

ok, on the bottom is a reset hole like in this picture

Click me to open

Remove the power adapter and still with it on, remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency reset hole for 4 seconds then release

Once done connect the adapter, and then try to power it on

Let me know the results please

Customer: replied 3 months ago.
it still just says lenovo across the screen
Expert:  Richard replied 3 months ago.

Thanks

It is the motherboard that has faulted, likely the chipset or Bios

I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you