How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31122
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I keep getting Error code 80070103 when I try to install an

Customer Question

Hi
I keep getting Error code 80070103 when I try to install an update, Help please
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the version of windows you are using?

And which update are you trying to install?

Thank you

Expert:  Richard replied 3 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 3 months ago.
Windows 8.1
Expert:  Richard replied 3 months ago.

Thanks

which update are you trying to install?

Customer: replied 3 months ago.
HD Graphics 4400
Expert:  Richard replied 3 months ago.

Thanks Maree

This means the driver is already installed on your computer and windows sees it is trying to install an older one and stops this with this error.

What you need to do is skip this update.

To do this, go to Control Panel, then System and Security

Then Windows Update

Select the updates listed under Windows Update screen.

In the “Select the updates you want to install” screen, select the update (not the check box selection) then right click and choose Hide updates.

This will stop it and allow other updates to process

Let me know how you go please

Expert:  Richard replied 3 months ago.

how did you go?