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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost microphone --Cortana wont respond to voice --also no

Customer Question

lost microphone --Cortana wont respond to voice --also no camera function ---this in last month...have had a reliable IT clean out and check everthinig from top tp bottom---no fix --said to conntactHP
JA: How long has this been going on?
Customer: microphone couple months --only noticed camera recently
JA: What troubleshooting have you tried?
Customer: complete clean out - tune up, etc ---three or more hrs of trying - repuitalbe techs had to give up onthe software - said it ws computer probs
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP laptop- little over a year old = windows 10= pavillion
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: only that I am 84 years old, but pretty savvy - used to be an AV tech in school years ago - so he miht heave to be slow with his advice
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

When you say he completely cleaned it, did he reinstall windows? Or just uninstall programs?

And what model computer are you using?