Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the make and model number of the printer?
make and model is printed on the top or at the back panel of the printer.
is it connected to computer using a usb cable or its wireless?
Let me know if you have any question feel free to ask. Thank you.