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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have changed my email from: .duff@optusnet.com.au, TPG,

Customer Question

Hi Pearl. I have changed my email from:***@******.***
JA: Just to clarify, what email service provider are you using?
Customer: TPG
JA: What troubleshooting have you tried?
Customer: because I have changed my email to***@******.*** I cant get support messages from you and I have forgotten my Skype name
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no. that will be fine
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 9 months ago.

you need help with skype?

Customer: replied 9 months ago.
my only problem as I see it is, because I changed my email address I cant access Skype and I have forgotten my Skype name
Expert:  Michelle replied 9 months ago.

you had the skype name associated on which email account?

Customer: replied 9 months ago.
Expert:  Michelle replied 9 months ago.

john.p.duff looks like your username

Expert:  Michelle replied 9 months ago.

try to login and check

Customer: replied 9 months ago.
Sorry! You entered an old passwordYour password ***** changed about 5 months agoIf you don't remember making this change, click here. THIS MESSAGE CAME UP
Expert:  Michelle replied 9 months ago.

use the forgot password *****

Customer: replied 9 months ago.
the default login was set to john.p.duff then I entered my new password ***** it did not recognise the password
Expert:  Michelle replied 9 months ago.

Do you want me to remote access and help you setup a new password ***** skype?

Expert:  Michelle replied 9 months ago.

Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money.
Its totally up to you to choose or deny the service as its an "optional" service.

Customer: replied 9 months ago.
This is all to hard, It has occurred because I changed my email account, I believe I should just get and email from Skype to say "your email account has changed" your have told me my Username, I'm getting a message via Facebook saying my password ***** been changed.
Expert:  Michelle replied 9 months ago.

did you have nay subscriptions associated with your skype id as in did you purchase any plans on skype

Customer: replied 9 months ago.
All I did was make calls only and did have approx. $ 20 credit in the account
Expert:  Michelle replied 9 months ago.

If you want i can check the account and reset the password ***** remote assistance.

Customer: replied 9 months ago.
I don't want to pay $ 55
Expert:  Michelle replied 9 months ago.

I can give you a discounted price of $30 if that is ok.