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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my Google Chrome Icon on my desktop and now Chromium

Customer Question

I lost my Google Chrome Icon on my desktop and now Chromium is there. I need the Google Chrome because of an add blocking device.
JA: How long has this been going on?
Customer: 4 hours ago
JA: What troubleshooting have you tried?
Customer: not much. I am a novice at all of this.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: does it cost money?
Submitted: 3 months ago.
Category: Computer
Expert:  ChrisC replied 3 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

Did you intentionally make any changes to your system or install any new software?

Customer: replied 3 months ago.
no
Expert:  ChrisC replied 3 months ago.

Okay, and if I understand correctly, Chromium was not on the machine before today, is that correct?

Customer: replied 3 months ago.
Expert:  ChrisC replied 3 months ago.

Edna, I see that you've requested remote assistance. It looks like your payment for that failed for some reason.

I can continue to help you over the chat. You may be contacted by customer service to resolve the payment problem.

Expert:  ChrisC replied 3 months ago.

Edna, are you still with me?

Expert:  ChrisC replied 3 months ago.

Edna did I lose you?