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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What desktop system are you asking about, and is it new?
Name the desktop system by its maker (e.g. HP, or Dell, etc.) and its model number or at least its model line name.
Let me know - I think I have a solution for the problem, but I have to go by what maker name your desktop is and its model line or model name, please.
OK. The keyboard may have been set to a foreign country's keyboard type. That would make it type the wrong letters.
Have you logged in to Windows yet? If so, I will direct you how to correct the situation - using your mouse only.
Go to Control Panel.
Then go to
(switch to View mode for Large Icons, if needed, to find the Region)
Then select US under the Location tab, of course, and also on the Administrative tab, select
Change System Locale
if it is not already set to English (United States) and set it to that.
And click on OK to save the changed setting.
See if that helps with the keyboard and its keys and how they look when you type!
Let me know how it goes, and rate my answer if it goes well, please. Thanks.
What's that for?
How has that set of instructions gone?
...first, the Start button
then, Control Panel .....should be there in the menu that comes up when you click or tap on the Start button (usually at the lower left of the screen, after logging in to Windows.)
Then it isn't a Windows computer at all, I would guess.
Or, you haven't entered a password ***** log in to the machine... Control Panel would be a function obtained once Windows has logged in.
By all means return it. It sounds like the right thing to do.
Thank you for asking your question here at JustAnswer.com.