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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Into google. Did not change my password/ A while ago. NOt

Customer Question

into google. Did not change my password/
JA: When did you last reset your username and password?
Customer: A while ago. NOt remember exactly.
JA: What troubleshooting have you tried?
Customer: Just googles, but it was weird I got an answer in German: then it said in English that they would send me a verification code to my current email, but they did not?
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO. If he want my last password ***** can type it now.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

What's the brand / model of your computer?

Can you please confirm the email address you are having issue with?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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