How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Google drive is not letting me open my files and edit them.

Customer Question

Google drive is not letting me open my files and edit them. An unknown screen appears and I don't know what to do
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: This is the second day. My computer is a HP Lap top with windows 10.
JA: What troubleshooting have you tried?
Customer: I don't know what to do to troubleshoot
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 3 months ago.
Please contact me immediately. My problem cannot wait "time sensitive"
Customer: replied 3 months ago.
My problem has not been resolved. I will not pay until it is resolved.
Expert:  Michelle replied 3 months ago.

let me know when you can be online?

Expert:  Michelle replied 3 months ago.

i will be online same time to help you out let me know the date and time.

Customer: replied 3 months ago.
I am no longer needing your services
Customer: replied 3 months ago.
Please cancel my trial planDeborah dial

Related Computer Questions