Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you using Windows XP, Vista, 7, 8 or 10 on the affected computer?
May I connect with you remotely to troubleshoot the issues now?
Please reply back to me using the box below.
PS: Please ignore any remote assistance offer if it shows up on this page at any time; our remote session will come at no extra charge, and will allow me to connect to your screen and carry out a comprehensive cleanup of your system. Once you reply back to me below, I'll provide you with further steps to connect remotely. Thanks!