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Josh, Support Specialist
Category: Computer
Satisfied Customers: 15612
Experience:  5 years as Network Admin, 10+ years of IT support
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Gmail have forgotten my password. The secondary email

Customer Question

Hi gmail have forgotten my password. The secondary email address yiu have on me does not work. any 6 digit verification codesent to my current email account is not accepted. How can I reset my password ********@******.***
JA: How long have you had this issue with your Gmail account?
Customer: about 30 days
JA: What troubleshooting have you tried?
Customer: just trying different psswords
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: my memory is not good . old age
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.


There are two email addresses that a password ***** can be sent to.

Do you have access to either one?



Customer: replied 2 months ago.
no nether are active
Expert:  Josh replied 2 months ago.

What is the last password ***** you remember?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
are you employed by google and can you access my email account
Expert:  Josh replied 2 months ago.

When did you create your account? (month and year)

Customer: replied 2 months ago.
If I knew that I could get on myself
Expert:  Josh replied 2 months ago.

Unfortunately, we are limited to the same questions that you have. If you do not have access to the 2 email addresses listed and you cannot confirm when you created your account then there is nothing that can be done.

Customer: replied 2 months ago.
OK thanks and farewell
Expert:  Josh replied 2 months ago.

You're welcome!

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