How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

How do I reset my password? 4 to 5 years ago, I tried to

Customer Question

how do I reset my password?
JA: When did you last reset your username and password?
Customer: 4 to 5 years ago
JA: What troubleshooting have you tried?
Customer: I tried to reset my password ***** I need a password ***** what is a password *****
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

I am the person that will be helping you today.

What kind of password ***** you need help with today? Is it an email password, computer password, etc?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 month ago.
Expert:  Jason Jones replied 1 month ago.

Which version of Windows or Mac OS are you running on the computer?

Customer: replied 1 month ago.
windows 10
Expert:  Jason Jones replied 1 month ago.

Thank you. I have one more question. At the log in screen, does the username have an @ sign in it; in other words, is it an email address or is it just a username?

Customer: replied 1 month ago.
Expert:  Jason Jones replied 1 month ago.

That makes it a bit more complicated. Do you have the Windows 10 installation CD by any chance?

Expert:  Jason Jones replied 1 month ago.

Also, is there any other account on the computer that you can log into?

Expert:  technicalcat replied 1 month ago.

Hello. Do you still need help with this request?