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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Printer is connected by the UB cord to the dell inspiron

Customer Question

printer is connected by the UB cord to the dell inspiron computer but I am not able to print. only gives options to fax and scan
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: dell inspiron mini tower 3000 series 6th gencore i5-6400 processor window 10. what else do you need? not very computer literate
JA: What troubleshooting have you tried?
Customer: none. printer just installed by my son in law but was never able to get the print option even with the F key
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nothing right now. thanks!
Submitted: 6 months ago.
Category: Computer
Expert:  ChrisC replied 6 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

Have you ever been able to print to this printer? And if so, when was the last time you were able to print successfully?

Customer: replied 6 months ago.
Please cancel question. We have a tech doc coming to the house. Thank you.
Expert:  ChrisC replied 6 months ago.

No problem, I will send it over to customer service.

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