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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We recently bought a laptop for my son for college and it's

Customer Question

We recently bought a laptop for my son for college and it's been a few weeks now that he went and he's forgotten the password ***** get into his laptop...Can you help?
Submitted: 1 month ago.
Category: Computer
Expert:  ChrisC replied 1 month ago.

Hi Lisa, my name is ***** ***** welcome to JustAnswer!

If he doesn't remember the password, his options are going to be limited in terms of getting back into the machine. Do you know if it's running Windows 10? Also, do you know if he signs into the computer with a Microsoft account or a local account?