To be clear, we arent magicjack. Were an independent support provider. I believe I mentioned in my previous response that "This is Justanswer, a pay for incident technical support service among many other fields of services"
The first thing you will need to do is try and login to your main account. The one you want to renew. If you cannot login, you will need to gain access to that account. So if you do not have the correct password ***** you need to reset it as follows.
On that page, click forgot password ***** enter the phone number or email address for the account you want to renew. ( the main account )
Once you have reset the password ***** can login. Now, you need to contact magicjack billing to see if they will allow you to switch the payment you made from the secondary account, to the main account.
This link will put you in touch with magicjack billing. http://www.magicjack.com/techchat
They will need to verify that you are the owner of both accounts. And make sure you are clear which account it is that you want to transfer your renewal to.
If you get stuck or run into any issues, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.
Senior Technician and Network Switching Systems Operator / Maintainer.