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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a Lenovo IdeaPad Z565 ... S/n CB06818824 When I turn

Customer Question

Hi!
I have a Lenovo IdeaPad Z565 ... S/n CB06818824
When I turn the computer on the lights come on, but there is no image on the monitor . . . I took it to Fry's Electronics and they plugged in an auxiliary monitor and still couldn't get an image.
What are my options?
Can you repair this laptop and give me an estimate of the cost?
Can you give me a special price on a replacement laptop including loading all my current stuff onto the replacement laptop?
Do you have Lenovo repair associates in the Sunnyvale, California area?
my email is***@******.*** and my cell # is(###) ###-####
Thanks for your help ~
Gregg Pullano
Submitted: 3 months ago.
Category: Computer
Expert:  Robert M. replied 3 months ago.

these seem to be the closest authorized service centers

You can get better information from this webpage

https://support.lenovo.com/us/en/serviceprovider

  • The Computer Guys
  • 851 BURLWAY RD, BURLINGAME, CA
  • (***) ***-****
  • Working Hours:
  • Serviceware
  • 1048 SERPENTINE LN STE 311, PLEASANTON, CA
  • (***) ***-****
  • Working Hours:
  • SYCOMP A TECH CO INC
  • 950 TOWER LN STE 1785, FOSTER CITY, CA
  • (***) ***-****
  • Working Hours:
  • Computercare
  • 3350 SCOTT BLVD UNIT 51, SANTA CLARA, CA
  • (***) ***-****
  • Working Hours:
  • ASI Computer Technologies, Inc.
  • 48289 FREMONT BLVD, FREMONT, CA
  • (***) ***-****
  • Working Hours:
Customer: replied 3 months ago.
Hello Robert M ~My initial question was ?Can you fix my laptop and approximately how much will it cost?If you can't fix it, can you give me a special price on a new laptop since I am a loyal Lenovo customer?If you can't help me, where can I go in my area for repair . . . . this is the question you chose to answer.The answer I was expecting was . . . It sounds like a motherboard went out and that costs $80 and we charge $50 to replace it. Ship your laptop to us and we will fix it and ship it back within ten business days.That is what I was hoping . . . Or we can't fix it, but we can sell you a refurbished one for $225 and move all of your data over to the refurbished one.Since I'm being 'charged' to ask a question . . . this is what I was expecting as a response . . . I can lookup local repair places.When I first bought this laptop it quit operating and I sent it back to you guys and you repaired it and sent it back to me.That's what I was hoping for this time, Robert M.Gregg Pullano
Expert:  Robert M. replied 3 months ago.

I wish I could but we are not lenovo

We are a third party website that can help with answering questions and I can log in remotely to fix some issues but we can't fix hardware

The best I could do was tell you where the authorized lenovo repair shops were

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