Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Please follow the steps below :
Visit Magic Jack Website : http://my.magicjack.com
Login using your phone number and your password. If you don't remember the password, click Remind me by email.
Click on Customer Care and choose Extend Your License.
Choose your renewal term : five years.
Enter your credit card information, your billing address and zip code, to complete your renewal, Once done it is renewed.
Let me know the results
Has everything worked out, do you still need help please?