How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31287
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I got my laptop back after being taken by my sons drug

Customer Question

I got my laptop back after being taken by my sons drug addict friend it was new and he used his Microsoft account to set up my laptop now I don't know his password ***** cant get anywhere on my computer to change it to my Microsoft account?!
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

TO check, do you need to keep the data on the Laptop? Or would you like to just return it to brand new, like when it was first purchased so you can set it up again?

Customer: replied 3 months ago.
Brand new is awesome
Customer: replied 3 months ago.
I am on a different laptop right now but have the other one beside me.
Expert:  Richard replied 3 months ago.

Perfect

On the sign in page, you will see the Power icon.

Hold the Left SHIFT key on the keyboard, then with it held down, click on the power icon and then click on restart.

Keep shift held down until it has restarted and your at a menu, then you can release Shift.

Then click on Troubleshoot, Reset My PC

Choose to remove all files, let this complete and once done, it will be brandnew and it will take you through the setup process, like if you first purchased it.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 3 months ago.
crap I have to get ready for work.... and I don't think I held the shift key down the whole time now it is doing updates 1 of 41 so after it is done I will try again. But this wont be for awhile... what if I still need help later?
Expert:  Richard replied 3 months ago.

You can contact me at any time, there is no time limit on this, but if you do the instructions I gave, it will work, its the correct procedure.

But any issues at any time just let me know please.

And please remember the service rating

thank you

Customer: replied 3 months ago.
Ok sounds good do I just leave this window open to get ahold of you?
Expert:  Richard replied 3 months ago.

yes, or you can get here via your emails, either is ok

Customer: replied 3 months ago.
emails?
Expert:  Richard replied 3 months ago.

yes, you will have emails from us with a link to this page

Customer: replied 3 months ago.
I didn't give my email address? It is***@******.***.
Expert:  Richard replied 3 months ago.

its not needed for me, the system saves it when you sign

Customer: replied 3 months ago.
I think I chose skip that step?
Expert:  Richard replied 3 months ago.

ok, then just keep this page up or add it to favorites (CTRL + D)

And please remember the rating via the stars at the top then submit.

Expert:  Richard replied 3 months ago.

Hi there

How did you go with the instructions? As I never heard back from you nor received a rating

Please let me know.