Hi there and welcome
TO check, do you need to keep the data on the Laptop? Or would you like to just return it to brand new, like when it was first purchased so you can set it up again?
On the sign in page, you will see the Power icon.
Hold the Left SHIFT key on the keyboard, then with it held down, click on the power icon and then click on restart.
Keep shift held down until it has restarted and your at a menu, then you can release Shift.
Then click on Troubleshoot, Reset My PC
Choose to remove all files, let this complete and once done, it will be brandnew and it will take you through the setup process, like if you first purchased it.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
You can contact me at any time, there is no time limit on this, but if you do the instructions I gave, it will work, its the correct procedure.
But any issues at any time just let me know please.
And please remember the service rating
yes, or you can get here via your emails, either is ok
yes, you will have emails from us with a link to this page
its not needed for me, the system saves it when you sign
ok, then just keep this page up or add it to favorites (CTRL + D)
And please remember the rating via the stars at the top then submit.
How did you go with the instructions? As I never heard back from you nor received a rating
Please let me know.