Hi there and welcome
To renew, you will need to do the following
Visit the Magic Jack account management site (http://my.magicjack.com).
Log in using your telephone number and the password ***** created during your Magic Jack registration. If you do not remember the password, click "Remind me by email."
Click on "Customer Care" and choose "Extend Your License."
Choose your renewal term. You can renew your license for one year, three years or five years.
Enter your credit card information, including your billing address and zip code, to complete your renewal
Once done it is renewed.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please