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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
If Watchdog software is defunct (not keeping up their webpage, old phone numbers disconnected) then it may be that Watchdog software is no longer authorized to work, or cannot work without the company's continued existence.
Does the Watchdog program even start up, on your wife's laptop, any more? if not, how recently did it start up and work?
That sounds like a case of a program that does not support operation under Windows 10 - or perhaps, needs to be reinstalled on Windows 10 after an upgrade.
(Do you have the means of reinstalling Watchdog? I am aware that you may not have a disc, and may no longer have the original downloaded installer file, plus perhaps other obstacles. But removing - by using Uninstall - the remainder of the old Watchdog install, then restating the computer, then reinstalling Watchdog using the old downloaded installer file... if there is one... if it is still findable... might be the solution to this problem, hopefully.)
Let me know what you think, and how it goes.
Easy enough. Just go to
which is the page reserved for all posts to your question/case... and you can take up the session and the chat from there.
G'day - or G'night, depending upon your time zone and local time.
I am ready to resume whenever it is convenient, Kim.