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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an ASUS laptop, which I upgraded to Windows 10 a few

Customer Question

I have an ASUS laptop, which I upgraded to Windows 10 a few months ago. Recently I get a black/blank screen (with the cursor visible) after I log in.
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: Windows 10. Where can I find the model?
JA: What troubleshooting have you tried?
Customer: Rebooting.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's it.
Submitted: 2 months ago.
Category: Computer
Expert:  Barun replied 2 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

First off, while at the black screen, please press CTRL + ALT + DEL; are you able to bring up the Task Manager this way?

Please reply back using the Reply box below.

Customer: replied 1 month ago.
I found a Microsoft article that I was able to follow and fix the problem. No need to pursue this question any further. Thanks.
Expert:  Barun replied 1 month ago.

No issues, I'll close out this question for you now. Thank you.

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