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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31190
Experience:  Over 20 years of consulting to the IT industry
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Google wants a password for an old email address that I no

Customer Question

Google wants a password ***** an old email address that I no longer use.
JA: When did you last reset your username and password?
Customer: at least maybe more than 2 years ago. I gave google my current email address and password ***** - - what happened??? I do not use mairesbyrne, havent for a very long time. Want to work with Google
JA: What troubleshooting have you tried?
Customer: On this issue, this is the first troubleshooting
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so!?
JA: What confuses you?
Customer: Recently, I tried an ICloud email address and then was unable to access my verizon email. Not able to access anything. So I deleted the icloud address and was able to get into my apple computer.
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please use my link below in order to reset the password

https://www.google.com/accounts/recovery

Follow the process to reset your password ***** when done, use this new password ***** sign into your account.

Let me know the results for this please.