Hi there and welcome
Can you tell me the make and model of the computer please?
and what do you see when you press these keys?
Also which version of windows are you using?
When did the problem start? And which version of windows are you using?
That is for the additional service where I take over the computer remotely and fix it directly, else we continue here
The additional service is optional, is this what you wish to do?
Either option is fine.
I want you please to do a system restore to a date before this problem started.
To do this, please do the following
Press the windows key + X and click on Control Panel
click System and Security
Then click on System
Then System Protection
Then System restore
Choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
thats ok, you do the instructions on the computer with the issue.
ok, open the onscreen keyboard via
Start , then select Settings > Ease of Access > Keyboard
Then type it in via this
Tried what sorry? You mean you cannot open the On screen keyboard?
I am not sure what you mean with configuration.
I'll repeat the instructions again
Can you restart the computer and try again please
yes... I was not understanding your last messages, I asked you to restart the computer and try again, and you indicated the conversation was ended??
You choose system restore, my instructions are step by step, so you just follow the next step.
Why do you keep saying configure? this is not part of the instructions I gave.
on which step of my instructions?
or another way which will be eaiser for you, do you have data on the computer you need to keep?
ok, then we need to do a refresh of windows as system restore was not enabled.
This will remove your programs but leave your data, we cannot avoid this, and to be sure, first copy your data to an external source to be safe.
Then click start, settings, Update and Security, Recovery, Start Now under Reset this PC
Choose the option to keep your files.
Let this complete and when it has, tell me if the keys now work please.