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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31287
Experience:  Over 20 years of consulting to the IT industry
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Certain keys not working i.e. r,t,f,g,v

Customer Question

Certain keys not working i.e. r,t,f,g,v
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the make and model of the computer please?

and what do you see when you press these keys?

Also which version of windows are you using?

Thank you

Customer: replied 3 months ago.
Ok, nothing comes up,Acer V3 series,model #VA70
Expert:  Richard replied 3 months ago.

Thanks

When did the problem start? And which version of windows are you using?

Customer: replied 3 months ago.
Like 2wks ago, wasn't concerned much until now, when I am doing some applications. Windows 10 upgrade from Windows 8
Customer: replied 3 months ago.
I would have to pay an additional 39 more
Expert:  Richard replied 3 months ago.

That is for the additional service where I take over the computer remotely and fix it directly, else we continue here

The additional service is optional, is this what you wish to do?

Either option is fine.

Customer: replied 3 months ago.
Let us continue here, so take me through the steps. Please
Expert:  Richard replied 3 months ago.

Thanks

I want you please to do a system restore to a date before this problem started.

To do this, please do the following

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 3 months ago.
At this present time I'm using another device to contact you.
Expert:  Richard replied 3 months ago.

thats ok, you do the instructions on the computer with the issue.

Customer: replied 3 months ago.
Ok I'm presently trying and fail because password ***** a failing letter key
Customer: replied 3 months ago.
When I'm at system protection
Expert:  Richard replied 3 months ago.

ok, open the onscreen keyboard via

Start , then select Settings > Ease of Access > Keyboard

Then type it in via this

Customer: replied 3 months ago.
I try but nothing not getting the letter T to function at all
Customer: replied 3 months ago.
What I should turn on or off
Expert:  Richard replied 3 months ago.

Tried what sorry? You mean you cannot open the On screen keyboard?

Customer: replied 3 months ago.
I got the on screen keyboard, thanks I'm doing the previous steps
Expert:  Richard replied 3 months ago.

Thank you

Customer: replied 3 months ago.
Should I select configuration
Customer: replied 3 months ago.
System restore is not up for selection
Expert:  Richard replied 3 months ago.

I am not sure what you mean with configuration.

I'll repeat the instructions again

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 3 months ago.
Presently I'm on the page system protection, trying to select system restore but not giving me the option
Expert:  Richard replied 3 months ago.

Can you restart the computer and try again please

Customer: replied 3 months ago.
Have you completely solve my device problem
Customer: replied 3 months ago.
Our conversation has ended. Please advise me when
Customer: replied 3 months ago.
Are you still online with me
Expert:  Richard replied 3 months ago.

yes... I was not understanding your last messages, I asked you to restart the computer and try again, and you indicated the conversation was ended??

Customer: replied 3 months ago.
Ok, I wasn't sure what to do,at system protection
Expert:  Richard replied 3 months ago.

You choose system restore, my instructions are step by step, so you just follow the next step.

Customer: replied 3 months ago.
When I selected configure it takes me to another screen to turn system protection on
Expert:  Richard replied 3 months ago.

Why do you keep saying configure? this is not part of the instructions I gave.

Customer: replied 3 months ago.
I know but that is what I seeing fro my side
Expert:  Richard replied 3 months ago.

on which step of my instructions?

Expert:  Richard replied 3 months ago.

or another way which will be eaiser for you, do you have data on the computer you need to keep?

Customer: replied 3 months ago.
I do, system protection
Expert:  Richard replied 3 months ago.

ok, then we need to do a refresh of windows as system restore was not enabled.

This will remove your programs but leave your data, we cannot avoid this, and to be sure, first copy your data to an external source to be safe.

Then click start, settings, Update and Security, Recovery, Start Now under Reset this PC

Choose the option to keep your files.

Let this complete and when it has, tell me if the keys now work please.