Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.Unplug the printer power and follow the same steps as you followed with the router.The printer must be good to print, let me know if the problem persists.
A wireless printer or a wireless computer cannot communicate without a wireless router Please check and then follow the steps.
Let me know what time you could be online i can remote connect and then i can check your internet speed and the printer driver software.
Will take care of the printer issue when you are online.