How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have forgotten my gmail password and get this erro: Google

Customer Question

I have forgotten my gmail password ***** get this erro: Google couldn't verify it's you, so you can't sign in to this account right now
JA: How long have you had this issue with your Gmail account?
Customer: For a few weeks now. I am trying to recover my contacts since I lost my phone
JA: What troubleshooting have you tried?
Customer: I have entered the gmail account and a password
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you.
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 3 months ago.

do you have access to the secondary email and the recovery phone?

Customer: replied 3 months ago.
A secondary email was not set up at the time. My cell phone number is(###) ###-####
Expert:  Michelle replied 3 months ago.

is this cell number the recovery number you have in the gmail account?

Customer: replied 3 months ago.
The gmail account is [email protected]
Customer: replied 3 months ago.
A recovery number was not set up. This is the primary number.
Expert:  Michelle replied 3 months ago.

https://accounts.google.com/signin/recovery

Click on the link and follow the setps.

Customer: replied 3 months ago.
I already tried to recover the password ***** entering the last password ***** remember
Expert:  Michelle replied 3 months ago.

do you want me to remote connect and help you on the screen to recover the password.

Customer: replied 3 months ago.
Google will not allow me to access this account right now. I am getting an error message
Customer: replied 3 months ago.
Are you able to respond to me via the computer? I don't like using the phone.
Customer: replied 3 months ago.
What is my next step?
Expert:  Michelle replied 3 months ago.

you must have exhausted the maximum tries. Don't try anymore you will have to wait for 24 hrs before you attemtp another try. Please remember it can permanently close the account if you keep on trying the reset before 24 hrs window.

Customer: replied 3 months ago.
I have tried previously but I get the same response because I do not remember the password. Doesn't make sense trying to obtain the password ***** the same link. What is my next step?
Expert:  Michelle replied 3 months ago.

i will open the question to other gmail experts, you will get an email reply as soon as an experts replies to this question.

Customer: replied 3 months ago.
My email address is***@******.***Thank you.
Expert:  Michelle replied 3 months ago.

Thank you for using justanswer service.