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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 497
Experience:  IT Manager at Wood Group PSN
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My modem (ARRIS tc 862G) has a green internet light but my

Customer Question

My modem (ARRIS tc 862G) has a green internet light but my ASUS R68U has a red internet light. tried restarting and resetting both but nothing changes that red light. ANynideas?
Submitted: 3 months ago.
Category: Computer
Expert:  Kevin T replied 3 months ago.

Hi

Could you tell me how it's set up?

Your Arris is connected to the wall and your ASUS connects to the ARIS?

Regards

Kris

Customer: replied 3 months ago.
connected by means of an ethernet cable
Expert:  Kevin T replied 3 months ago.

Can you please tell me what port is connected on the ASUS?

Could I connect to your machine and login to the ASUS to check the logs and fix the issue?

Let me know If this is possible.

Regards

Kris

Customer: replied 3 months ago.
I only have the ethernet cable connected.
Customer: replied 3 months ago.
If the ASUS is not connected to the internet as I described of course you can not remote in. If you can not be of additional help, please refund all my money
Expert:  Kevin T replied 3 months ago.

Hi,

If your laptop is connected to the internet I could still gain access If thats OK.

REgards

Customer: replied 3 months ago.
Before I agree tell me how you can access the ASUS router if it is not connected to the internet.
Expert:  Kevin T replied 3 months ago.

I will connect to your laptop or PC that will be connect via wireless to the internet.

I will need the cable connected to the laptop or PC

I also still, need to know what ports the Ethernet cable is on.

Customer: replied 3 months ago.
Kris, I need to continue this discussion tomorrow, I have 7PM ccommitment
Expert:  Kevin T replied 3 months ago.

No problem Carol.

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