How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just loaded windows 8.1 but now none of my apps work. They

Customer Question

I just loaded windows 8.1 but now none of my apps work. They have X in the corner. I am not computer savy so I really don't know what to do. Can someone help me?
Submitted: 3 months ago.
Category: Computer
Expert:  arsufi2002 replied 3 months ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your active expert

Expert:  arsufi2002 replied 3 months ago.

Is it you upgraded from old Windows Version or is it a fresh Windows 8.1 installation?

Customer: replied 3 months ago.
Upgraded from windows 8
Expert:  arsufi2002 replied 3 months ago.

I see..

Could you perform Window 8.1 update please..

Lets see if it works after

Expert:  arsufi2002 replied 3 months ago.

You can check update by

Click Start > type "Windows update"

Click on Windows update when it finds and check for updates

Customer: replied 3 months ago.
How do I get to place to do update?
Expert:  arsufi2002 replied 3 months ago.

Let me know the status after update

Expert:  arsufi2002 replied 3 months ago.

Let me know if i need to connect your machine and do the things

Customer: replied 3 months ago.
It says that I already have updates.
Customer: replied 3 months ago.
I would like to cancel this session with out being charged. Is that possible?
Expert:  arsufi2002 replied 3 months ago.

Do you have time giving me a chance to connect your machine and check the things

Expert:  arsufi2002 replied 3 months ago.

with no further costs

Customer: replied 3 months ago.
I do not want to pay anything more. I will have my grandson work with the problem. Thank you for your time. Will I be charged?
Expert:  arsufi2002 replied 3 months ago.

Ok Fine..

I shall request to cancel this question

Thanks for contacting Just Answer

Have a Great Day

Related Computer Questions