My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your active expert
Is it you upgraded from old Windows Version or is it a fresh Windows 8.1 installation?
Could you perform Window 8.1 update please..
Lets see if it works after
You can check update by
Click Start > type "Windows update"
Click on Windows update when it finds and check for updates
Let me know the status after update
Let me know if i need to connect your machine and do the things
Do you have time giving me a chance to connect your machine and check the things
with no further costs
I shall request to cancel this question
Thanks for contacting Just Answer
Have a Great Day