Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
When you are ready to continue let me know the following.
When yo say you have updated your office programs do you mean upgrade to a new version or the usual office update that comes with windows update?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
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