Hello,My name is***** and I look forward to assisting you today.
The problem is that the resolution on the remote system is set too low.On the remote screen, do the following:- Click the Start button
- Type the following text and press the enter key: desk.cpL- Change the resolution to something larger and click APPLY. It will then ask if you wish to keep the changes or reset.
The step now is to find the correct resolution that works for your screen.
One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.
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Thank you again, - Jason
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The remote system is the computer that you are remoting "into".