How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I tried to factory reset it and it didn't load windows back

Customer Question

I tried to factory reset it and it didn't load windows back and the thing would start and restart. now I found out about alt f10 and f2 to get into cmos. well nothing in f10 will repair it so trying to get f2 I get a password ***** I don't know or I haven't put on.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: acer aspire one AO1-431-C8G8
JA: Have you installed any updates recently?
Customer: I don't know
JA: Anything else you want the computer expert to know before I connect you?
Customer: after I typed the wrong password ***** times it gave a password *****
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

The Bios is separate to this and will not help (F2).

It is F10 you wish to use.

What exactly happens when you use F10 (tapping on it as the computer is starting up)?