Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, or Windows 10 ?
Hi, I didnt see your remote service request. Until we get the machine working I wouldnt be able to remotely connect, as it needs a working internet connection and windows needs to be running before I could connect.
Now, when you mentioned that you tried to do a recovery, can you describe to me the process you used?
Also, if you go into the bios and check the boot settings, what is listed as your first boot device, word for word?
My apologies for the delay in getting back to you.
Tomorrow after three sounds good to me, as its currently around 1 am local time. I will watch for your replies tomorrow.
Hi, I never heard back from you. Did you still need help with this issue?