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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Why does my wireless mouse not move the pointer and allow me

Customer Question

why does my wireless mouse not move the pointer and allow me to type?
JA: What kind of computer do you have?
Customer: A Sony intel core 13
JA: Have you installed any updates recently?
Customer: Sony says their fine.
JA: Anything else you want the computer expert to know before I connect you?
Customer: some outfit claiming to be Microsofts Partner is telling me I need 9, at $29 dollars to install.
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 3 months ago.

let me know is the wireless mouse connected to a laptop or a desktop computer?

Expert:  Michelle replied 3 months ago.

What is the make and model of the wireless mouse?