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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop Mac keeps asking for a google password. Mail and

Customer Question

Hi Pearl. My laptop Mac keeps asking for a google password. Mail and chrome won.'t work without it. My fault - I tried to change the google password. Now it's asking for modem password. Keeps sayign google password *****
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: OS X El Capitan, CO2mG9D4FD56
JA: What troubleshooting have you tried?
Customer: I don't know. I am lost.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is it asking for your wi-fi / wireless password?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 3 months ago.

Please stay with me on this web page. Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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