Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
When you say you activated your magicjack, did you go through the full process to pick a phone number and set it up?
Or, was your magicjack already setup and working and you were trying to renew your yearly subscription?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hello again, I never heard back from you after you viewed my reply. Did you still need help with this issue?
Please respond when you can so we can either work through this issue or mark it as resolved, thank you.