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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have just bought an HP Simplesave external hard drive. The

Customer Question

I have just bought an HP Simplesave external hard drive. The brief instructions say, plug it in and the installation directions will come up on the screen.
But they don't. Can you help me?
Info: my computer is an HP model p6340f, now running Windows 10.
Martha Maas ***@******.***
Submitted: 8 months ago.
Category: Computer
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

When you plug in the drive, does the computer indicate that it has found new hardware?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 8 months ago.
No, the computer doesn't indicate that it ha found new hardware.
Expert:  Jason Jones replied 8 months ago.

Are you plugging the drive directly into the computer's usb port or are you first plugging it into a usb hub, which is plugged into the computer?

Customer: replied 8 months ago.
Directly into the computer's usb port. Of course, SimpleSave predates Windows 10.
Expert:  Jason Jones replied 8 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 8 months ago.
Okay.
Expert:  Jason Jones replied 8 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 8 months ago.
I don't think I want to put down any more money until I know there IS an
answer to my problem.
Expert:  Isaac Franklin replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

First. Turn computer off and take out external drive/usb. Then turn computer back on, and put in usb external drive when it

is loaded into windows. Then,

Please press windows+E, click this pc, do you see your external drive there? You should see things like Cdrive, Ddrive etc