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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot, get, into email at gmail Says my password has been

Customer Question

cannot
JA: How long has this been going on?
Customer: get
JA: What troubleshooting have you tried?
Customer: into email at gmail Says my password ***** been changed They have sent 5 different codes that do not work Cannot get into so called google support
JA: How long have you had this issue with your Gmail account?
Customer: 3 days
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  Cody replied 5 months ago.

What is your gmail address?

Customer: replied 5 months ago.
Expert:  Cody replied 5 months ago.

what's this phone number? (•••) •••-••57

Customer: replied 5 months ago.
Hello
Expert:  Cody replied 5 months ago.

yes whats this phone number? (•••) •••-••57

Customer: replied 5 months ago.
What????
Expert:  Cody replied 5 months ago.

Do you recognize this phone number?

Customer: replied 5 months ago.
it is my cell
Expert:  Cody replied 5 months ago.

whats the full number?

Customer: replied 5 months ago.
Expert:  Cody replied 5 months ago.

Its asking When did you create this Google Account?

month and year

Customer: replied 5 months ago.
Not sure Been a long time 3 years or so
Expert:  Cody replied 5 months ago.

Its saying it can't verify information on the account.

Expert:  Cody replied 5 months ago.

Have you tried logging in and going to forgot my password ***** going through the questions?

Customer: replied 5 months ago.
they send codes that do not work
Expert:  Cody replied 5 months ago.

Unfortunately that's the only way to get back in, you may have to create a new account.

Customer: replied 5 months ago.
I did but lost all info that was in the old account So do I have to pay for this when all you did was whatnI been trying all day (With same results)
Expert:  Cody replied 5 months ago.

no I'll send in refund request

Customer: replied 5 months ago.
Thank You Also thanks for your help

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