How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My system won't boot today

Customer Question

My system won't boot today
Submitted: 6 months ago.
Category: Computer
Expert:  Dan replied 6 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Is there anything on the screen when you try to boot?

Customer: replied 6 months ago.
nope blank screen when it boots
Customer: replied 6 months ago.
have tried a clone drive as well
Expert:  Dan replied 6 months ago.

What is the make and model of the computer please?

Customer: replied 6 months ago.
no way can you do that when the machine wont boot up into windows
Customer: replied 6 months ago.
asus maximus formula board with 16 gb ram gskill
Expert:  Dan replied 6 months ago.

Please disregard the popup for the Premium Service. That is automated and not coming from me.

Customer: replied 6 months ago.
running 2 video cards in sli gtx 580s sli is disabled at the moment
Expert:  Dan replied 6 months ago.

Home built I take it? Do you see even a blinking cursor on the monitor when you boot?

Customer: replied 6 months ago.
nope
Expert:  Dan replied 6 months ago.

This might sound silly, but do you have another monitor you can connect to rule that out?

Customer: replied 6 months ago.
I do that would be a major pain in the neck to change out
Customer: replied 6 months ago.
Sometimes the board will boot but maybe aft
er 50 tries
Expert:  Dan replied 6 months ago.

I understand. Even if you had a major failure of the computer, you should still see the POST screen or at the very least a blinking cursor. Do you have dual monitors connected?

Customer: replied 6 months ago.
nope one large screen 27 inch
Expert:  Dan replied 6 months ago.

Then I would start with the peripherals inside the computer. Any one of the boards connected to the motherboard can be causing this problem. The only way to resolve it is through the process of elimination. Start by removing one of the video cards then restart the computer. If no difference, swap the cards and try again. Do the same with the RAM and any other card you might have installed.

Customer: replied 6 months ago.
alright I tried that beforehand with the video cards
Expert:  Dan replied 6 months ago.

You might even have a bad power supply. Try unplugging it for 30 minutes or so and then try starting it up to see what happens.

Customer: replied 6 months ago.
no luck with the video cards
Customer: replied 6 months ago.
i have no other psu to replace that one with
Expert:  Dan replied 6 months ago.

How about the RAM?

Customer: replied 6 months ago.
no difference
Customer: replied 6 months ago.
on ram
Customer: replied 6 months ago.
I will swap the ram though
Expert:  Dan replied 6 months ago.

Okay. Well I can't tell you for sure what is causing this. I have experienced this myself and the last thing I tried was the power supply which corrected the problem.

Customer: replied 6 months ago.
no on the ram after the swap
Customer: replied 6 months ago.
what about the 1 in 50 times boot
Expert:  Dan replied 6 months ago.

Okay. I think we have tried everything there is to try except swapping the monitor and the power supply. Did you leave it unplugged then try starting it up?

Customer: replied 6 months ago.
no
Expert:  Dan replied 6 months ago.

Okay, do that. Leave it unplugged for awhile then try it again. How old is the computer?

Customer: replied 6 months ago.
built it in 2012
Expert:  Dan replied 6 months ago.

Okay. Try unplugging it for awhile then and let me know what happens.

Customer: replied 6 months ago.
I did for a 30 minute period'
Expert:  Dan replied 6 months ago.

I thought you hadn't tried that yet?

Customer: replied 6 months ago.
I did
Customer: replied 6 months ago.
I can repeat it
Expert:  Dan replied 6 months ago.

You could. I want to make sure it is cooled down well enough before you restart.

Customer: replied 6 months ago.
ok
Expert:  Dan replied 6 months ago.

If that doesn't work, you don't have many options left.

Customer: replied 6 months ago.
i know
Expert:  Dan replied 6 months ago.

Look closely at the motherboard at the tops of the capacitors. They should all be flat on top.

Customer: replied 6 months ago.
The intermittent boot issue went away about 80 boots ago
Expert:  Dan replied 6 months ago.

Have you checked the board yet?

Customer: replied 6 months ago.
no change
Expert:  Dan replied 6 months ago.

You checked all the capacitors?

Customer: replied 6 months ago.
all flat on top
Expert:  Dan replied 6 months ago.

Okay. Well just leave it unplugged for awhile then see what happens and let me know.

Customer: replied 6 months ago.
okay
Customer: replied 6 months ago.
I tried another screen same difference
Customer: replied 6 months ago.
I am ready to try another PSU at this point from another tower that works
Expert:  Dan replied 6 months ago.

Let me know the results.

Expert:  Dan replied 6 months ago.

Just thought I would check to see how you came out. Let me know if I can be of further assistance.

Customer: replied 6 months ago.
Tried a new PSU with no luck.
Expert:  Dan replied 6 months ago.

The only thing left that I can think of then is the motherboard. There may be a jumper on the board to clear the CMOS. If not, pull the battery and let it set for several minutes to see if that will clear it. If that doesn't work, I am out of ideas. Let me know.