Hello Ivy, and thank you for using this service.
Sorry you are having trouble. I will endeavor to help you now.
Who is your email provider? This is the part of your email address AFTER the @ sign. Please tell me what that is.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know what time you will be available i will assist you to fix the problem.