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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have a Sam4s 2000 that we put into service at a restaurant

Customer Question

Have a Sam4s 2000 that we put into service at a restaurant /bar after several years in a yogurt shop. Yet to reprogram but a few things, so virtually everything is being entered as an 'Open Item'. Never had a spot for tips on the receipt, but now at the restaurant it's important. Got it to print two copies of the receipt (credit card signature and their copy) with a 'TIP' line, but only after the card has been ran do we get these receipts and too late for the customer to enter a tip. So, I think what needs to be done is printing a receipt, even if it is a bunch of Open Item first - is this what's called a guest ticket? Can you help?
Submitted: 3 months ago.
Category: Computer
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I think that what you ask about last, in your well-expressed question, is about 'guest checks'. Or printed guest checks. I think I can help.

Customer: replied 3 months ago.
Ok
Customer: replied 3 months ago.
Really need to get this fixed as soon as possible.
Expert:  Russell H. replied 3 months ago.

OK. Is another ten minutes OK? I have a few other cases... but I'm glad you got back to me on this.

Customer: replied 3 months ago.
Ok wasn't sure of your time zone
Expert:  Russell H. replied 3 months ago.

Eastern Daylight Time. For me it's about 7 p.m. but I'm still at work.

I have one other case I need to get to, then I'll prepare your answer. Thank you for your patience.

Expert:  Russell H. replied 3 months ago.

OK, I am back to your case. Preparing your answer now...

Expert:  Russell H. replied 3 months ago.

Do you know about the use of the TIP 1 - 3 keys? that's used to add a tip to a check.

Also there's the CHARGE TIPS PAID (to an employee?) key.

Still researching...

Customer: replied 3 months ago.
that's how I got the Tip line on the receipt in the first place.
Expert:  Russell H. replied 3 months ago.

Receipts are printed by pressing the RECEIPT key of course.

What you need is, it would seem, Guest Checks. You open them, with a number assigned by the register.

Then when you want to print a Guest Check to a loose-leaf printer, you use the

SLIP

function key to print a guest check. The printer used to print the guest check is a programmed parameter. Also, whether the Guest Check is left open, or closed automatically when you print a SLIP, is another programming parameter for this function.

(Does this answer your question?)