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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have entered all requested information to renew my account

Customer Question

I have entered all requested information to renew my account and it was in processing for over an hour. e-mail address***@******.*** AESOP #1026 credit # was entered along with the CVV #. This has taken hours when it should take minutes My telephone number is(###) ###-#### Thank you Karen Blackwell
JA: Have you contacted anyone about your account?
Customer: Yes yesterday Jordan
JA: Have you installed any updates recently?
Customer: No all I want to do is renew for this next school year
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Kevin T replied 2 months ago.


Customer: replied 2 months ago.
Expert:  Cody replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?