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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 34749
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Google sent an Email warning me that my account had been

Customer Question

Google sent an Email warning me that my account had been hacked and that no Emails
Can be incoming. Can you have someone telephone with instructions (1 on 1h. My
phone is(###) ###-#### Thank you! Danna de Rochefort
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.


I'm sorry about the issue. Please do not try anything for now. Please let me know the followings first, then I can troubleshoot the issue for you.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you currently able to receive new email messages fine?

Do you notice if there is any issue when using your email now?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

That message is usually a scam. Do not follow any instruction in that message; please delete that message. As long as you are able to receive and send emails, then there is nothing wrong with your email account. Usually, scammers send fake email messages in order to request your information, such as passwords, social security number, phone number, credit cards, etc. Please always ignore any email message or popup window message or phone call that you do not know or that you are not expecting.

Please let me know if you have issue using your email or computer.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,