Hello, and thank you for using this service.
I'm sorry you are having trouble with your Lenovo. Please tell me further details so I can assist you.
Are you able to use the tablet, and is the only problem that it will not turn off?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know what time you will be available i will assist you to fix the problem.