How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9266
Experience:  Computer Technician
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

I seem to be in a loop and can not access my google account

Customer Question

I seem to be in a loop and can not access my google account
Submitted: 3 months ago.
Category: Computer
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Computer Tech replied 3 months ago.

Hi Eric ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. I checked on this info through your google account.

The password ***** was changed 3 months ago.

Your IT admininstrator for the website has the Password ***** for im4pets.com

We cant change that through the google site, it will have to be done through the website im4pets.com. Please contact your im4pets.com domain IT administrator to reset your password.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Customer: replied 3 months ago.
How do I figure out who is my IT administrator?
Expert:  Randy Computer Tech replied 3 months ago.

That will be the person who is over your website. Do you know who does the changes on the web page?

Customer: replied 3 months ago.
What web site are you referring too? www.im4pets.com Or google?
Expert:  Randy Computer Tech replied 3 months ago.

The www.im4pets.com website.

Expert:  Randy Computer Tech replied 3 months ago.

Do you have an email address that you use other than the***@******.***?